Frequently asked questions

Allergies

How do I see if any allergies have been resolved or struck out for a specific resident?


To view resolved or struck out allergies you will need to click on the "+" sign to the left of filters. Once the filters are open you can select the allergy statuses that you would like to view. Once you have made your selections, click the Search button. To return to the default view, click the allergies tab. Click HERE for a short tutorial on viewing resolved or struck out allergies.




What if my resident doesn't have any allergies (No Known Allergies - NKA)?


If your resident does not have any allergies you will need to mark the NKA box. Click HERE for a short tutorial on how to document No Known Allergies.




I can't figure out which category my allergy is, how do I tell if an allergen is considered a substance or environmental allergy?


You can run the Allergy/Reaction Library report. Once you have run the report, you can use your computers search feature (CTRL F) to search for your allergen. Click HERE for a short tutorial on running the Allergy/Reaction Library report and using a computers search feature.




How do I add an allergy to a resident chart?


To add an allergy, you will need to 1. Navigate to the Allergy Tab of the resident chart 2. Click the New button 3. Complete the allergy details 4. Click Save Click HERE for a short tutorial on adding a Drug allergy. Click HERE for a short tutorial on how to add a Substance, Environmental or Food Allergy. Click HERE for a short tutorial on how to add a custom allergy (free text).




I can't find my drug in the predictive text, my drug is a combo drug (ex: Norco, Percocet, etc.)?


If a resident has an allergy to a combo drug, you will need to do the following: Option 1: determine which specific drug the resident has an allergy to (ex: if allergic to Norco - are they allergic to Hydrocodone or Acetaminophen). Once you know the specific drug you will add that as the allergy. Option 2: if you are unable to determine the specific drug you will need to enter an allergy for each drug contained within the combo medication (ex: If allergiec to Norco you would need to add an allergy to Hydrocodone and another allergy to Acetaminophen). Click HERE for a short tutorial on adding combination medication allergies.




Which allergen category would I find Latex under?


Latex is found in the Environmental category.




How do I enter a non-drug allergy if I can't find what I am looking for in the predictive text?


You can add a free texted allergy by selecting the category Other. When you type the allergen in this category you will not get any predictive text options. *Remember - it is always best to try to use the correct category and select the allergen from predictive text. You can always run the Allergy/Reaction Library report and search for your allergen. Click HERE for a short tutorial on running the Allergy/Reaction Library report. Click HERE for a short tutorial on adding a free text (custom) allergy.




If I learn more about a resident's allergy/allergic reaction after I have saved the entry, how do I add the new information?


To add more information to an allergy that has already been saved, you will need click the Update link to the left of the allergy. You can only update the following fields: Resolved Date, Severity, Reaction Type, and Reaction Note. Click HERE for a short tutorial on updating an allergy.




What should I do if I enter an allergy in error?


If you enter an allergy in error you will need to use the strikeout feature. 1. Click the Strikeout link to the left of the allergy 2. Click Strikeout on the bottom of the allergy pop up 3. Select your reason for strikeout from the pop up 4. Click Strikeout at the bottom of the pop up Click HERE for a short tutorial on how to strike out an allergy.




My resident was previously in our sister facility or a different part of our CCRC, is there a way to just pull the allergy information from that facility?


If the resident was previously at another facility within your PCC org code, you can copy the allergy information by using the clinical transfer functionality. 1. Click on the Clinical Transfer icon found on the far right of the pagae 2. A new section will appear at the bottom of the page titled Allergy HX, check the box to the left of the allergies you would like to copy. 3. Click the Copy button 4. Click the OK button on the pop up Click HERE for a short tutorial on using the clinical transfer functionality.




How do I run a report of all residents allergies?


The best report to use for a list of all resident's allergies is the Allergy Report. 1. Click Reports found on the top left of PointClickCare 2. Type Allergy in the search box 3. Click on the Allergy Report 4. Click Run Report 5. Update the filters for the desired data 6. Click Run Report Click HERE for a short tutorial on running the Allergy Report.




How can I tell if anything has been altered on an allergy?


There are two ways to view changes made to an allergy entry, the Allergy History icon and the Allergy Audit Report. Both options will show you who made each change and the date and time each change was made. For a quick view of the allergy history, click the "H" hyperlink found directly to the right of the allergy name. For a printable view, you can run the Allergy Audit Report. 1. Click the Reports dropdown found on the right of the page. 2. Select the Allergy Audit Report Click HERE for a short tutorial on the Allergy Audit Quick View and the Allergy Audit Report.




Is there a way to see which residents are missing allergy information?


To see which residents are missing allergy information, you can run the Missing Entries Report. 1. Click on Reports found on the upper right hand of PCC 2. Start typing Missing 3. Select the Missing Entries Report 4. Click Run Report **Change filters as necessary to achieve desired results 5. Click Run Report Click HERE for a short tutorial on the Missing Entries Report




How do I tell if an allergen is considered a substance or environmental allergy?


The easist way to find which category an allergen resides in is to enter the new allergy and try both options. If you have tried both options and you cannot find your allergen, you can search for it in the Allergy/Reaction Libray. 1. Click on Reports found on the upper right hand of PCC 2. Start typing Allergy 3. Select Allergy/Reaction Library 4. Click Run Report **Change filters as necessary to achieve desired results 5. Click Run Report **You can use the search feature on your computer (CTRL F) to find your specific allergen. Click HERE for a short tutorial on using the Allergy/Reaction Library.





Reports

I can't figure out which category my allergy is, how do I tell if an allergen is considered a substance or environmental allergy?


You can run the Allergy/Reaction Library report. Once you have run the report, you can use your computers search feature (CTRL F) to search for your allergen. Click HERE for a short tutorial on running the Allergy/Reaction Library report and using a computers search feature.




How do I run a report of all residents allergies?


The best report to use for a list of all resident's allergies is the Allergy Report. 1. Click Reports found on the top left of PointClickCare 2. Type Allergy in the search box 3. Click on the Allergy Report 4. Click Run Report 5. Update the filters for the desired data 6. Click Run Report Click HERE for a short tutorial on running the Allergy Report.




How can I tell if anything has been altered on an allergy?


There are two ways to view changes made to an allergy entry, the Allergy History icon and the Allergy Audit Report. For a quick view of the allergy history, click the "H" hyperlink found directly to the right of the allergy name. For a printable view, you can run the Allergy Audit Report. 1. Click the Reports dropdown found on the right of the page. 2. Select the Allergy Audit Report Click HERE for a short tutorial on the Allergy Audit Quick View and the Allergy Audit Report.




Is there a way to see which residents are missing allergy information?


To see which residents are missing allergy information, you can run the Missing Entries Report. 1. Click on Reports found on the upper right hand of PCC 2. Start typing Missing 3. Select the Missing Entries Report 4. Click Run Report **Change filters as necessary to achieve desired results 5. Click Run Report Click HERE for a short tutorial on the Missing Entries Report




How do I tell if an allergen is considered a substance or environmental allergy?


The easist way to find which category an allergen resides in is to enter the new allergy and try both options. If you have tried both options and you cannot find your allergen, you can search for it in the Allergy/Reaction Libray. 1. Click on Reports found on the upper right hand of PCC 2. Start typing Allergy 3. Select Allergy/Reaction Library 4. Click Run Report **Change filters as necessary to achieve desired results 5. Click Run Report **You can use the search feature on your computer (CTRL F) to find your specific allergen. Click HERE for a short tutorial on using the Allergy/Reaction Library.





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BetCo LTC Consulting, LLC
PO Box 1160
El Dorado, KS   67042