Question 1

How do I add an allergy to a resident chart?

Accepted Answer

To add an allergy, you will need to
1. Navigate to the Allergy Tab of the resident chart
2. Click the New button
3. Complete the allergy details
4. Click Save
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-vXB7E-0gzTi-YDV1A)for a short tutorial on adding a Drug allergy.
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-CUV1F-HkMVL-QHcT6)for a short tutorial on how to add a Substance, Environmental or Food Allergy.
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-WF1hG-yqbHD-PSEPV)for a short tutorial on how to add a custom allergy (free text).

Question 2

How do I add a new question?

Accepted Answer

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To add a new question go to app settings and press "Manage Questions" button.

Question 3

Can I insert pictures in my FAQ?

Accepted Answer

Yes! To add a picture follow these simple steps:
1. Enter App Settings
2. Click the "Manage Questions" button
3. Click on the question you would like to attach a picture to
4. When editing your answer, click on the picture icon and then add an image from your library

Question 4

What if my resident doesn't have any allergies (No Known Allergies - NKA)?

Accepted Answer

If your resident does not have any allergies you will need to mark the NKA box.
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-5qdkg-UfVkk-eK1Nn)for a short tutorial on how to document No Known Allergies.
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Question 5

Can I insert a video in my FAQ?

Accepted Answer

Yes! Users can add video from YouTube or Vimeo with ease:
1. Enter App Settings
2. Click the "Manage Questions" button
3. Click on the question you would like to attach a video to
4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
5. That's it! A thumbnail of your video will appear in answer text box

Question 6

How do I see if any allergies have been resolved or struck out for a specific resident?

Accepted Answer

To view resolved or struck out allergies you will need to click on the "+" sign to the left of filters. Once the filters are open you can select the allergy statuses that you would like to view. Once you have made your selections, click the Search button. To return to the default view, click the allergies tab.

Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-FU7z1-188R1-t9de8)for a short tutorial on viewing resolved or struck out allergies.
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Question 7

I can't figure out which category my allergy is, how do I tell if an allergen is considered a substance or environmental allergy?"

Accepted Answer

You can run the Allergy/Reaction Library report. Once you have run the report, you can use your computers search feature (CTRL F) to search for your allergen.
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-SRuqV-hj41j-fLgL8)for a short tutorial on running the Allergy/Reaction Library report and using a computers search feature.

Question 8

I can't figure out which category my allergy is, how do I tell if an allergen is considered a substance or environmental allergy?"

Accepted Answer

You can run the Allergy/Reaction Library report. Once you have run the report, you can use your computers search feature (CTRL F) to search for your allergen.
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-SRuqV-hj41j-fLgL8)for a short tutorial on running the Allergy/Reaction Library report and using a computers search feature.

Question 9

How do I edit or remove the "FAQ title"?"

Accepted Answer

The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.

Question 10

I can't find my drug in the predictive text, my drug is a combo drug (ex: Norco, Percocet, etc.)?"

Accepted Answer

If a resident has an allergy to a combo drug, you will need to do the following:
 
Option 1: determine which specific drug the resident has an allergy to (ex: if allergic to Norco - are they allergic to Hydrocodone or Acetaminophen). Once you know the specific drug you will add that as the allergy.
 
Option 2: if you are unable to determine the specific drug you will need to enter an allergy for each drug contained within the combo medication (ex: If allergiec to Norco you would need to add an allergy to Hydrocodone and another allergy to Acetaminophen).
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-chT9t-34LjF-1QYvX)for a short tutorial on adding combination medication allergies.

Question 11

Which allergen category would I find Latex under?

Accepted Answer

Latex is found in the Environmental category.

Question 12

How do I enter a non-drug allergy if I can't find what I am looking for in the predictive text?

Accepted Answer

You can add a free texted allergy by selecting the category Other. When you type the allergen in this category you will not get any predictive text options.
 
*Remember - it is always best to try to use the correct category and select the allergen from predictive text. You can always run the Allergy/Reaction Library report and search for your allergen. Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-SRuqV-hj41j-fLgL8)for a short tutorial on running the Allergy/Reaction Library report.
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-WF1hG-yqbHD-PSEPV)for a short tutorial on adding a free text (custom) allergy.

Question 13

If I learn more about a resident's allergy/allergic reaction after I have saved the entry, how do I add the new information?"

Accepted Answer

To add more information to an allergy that has already been saved, you will need click the Update link to the left of the allergy.  You can only update the following fields: Resolved Date, Severity, Reaction Type, and Reaction Note.
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-vwZi1-nT8CX-5ukEQ)for a short tutorial on updating an allergy.
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Question 14

What should I do if I enter an allergy in error?

Accepted Answer

If you enter an allergy in error you will need to use the strikeout feature.
 
1. Click the Strikeout link to the left of the allergy
2. Click Strikeout on the bottom of the allergy pop up
3. Select your reason for strikeout from the pop up
4. Click Strikeout at the bottom of the pop up
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-wm1mq-2NbgA-xm5uc)for a short tutorial on how to strike out an allergy.
 
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Question 15

How do I run a report of all residents allergies?

Accepted Answer

The best report to use for a list of all resident's allergies is the Allergy Report.
 
1. Click Reports found on the top left of PointClickCare
2. Type Allergy in the search box
3. Click on the Allergy Report
4. Click Run Report
5. Update the filters for the desired data
6. Click Run Report
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-gsHo8-k5sES-Z1Zvq)for a short tutorial on running the Allergy Report.

Question 16

My resident was previously in our sister facility or a different part of our CCRC, is there a way to just pull the allergy information from that facility?"

Accepted Answer

If the resident was previously at another facility within your PCC org code, you can copy the allergy information by using the clinical transfer functionality.
 
1. Click on the Clinical Transfer icon found on the far right of the pagae
2. A new section will appear at the bottom of the page titled Allergy HX, check the box to the left of the allergies you would like to copy.
3. Click the Copy button
4. Click the OK button on the pop up
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-YTCGv-z1Afz-6KCsK)for a short tutorial on using the clinical transfer functionality.
 
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Question 17

How can I tell if anything has been altered on an allergy?

Accepted Answer

There are two ways to view changes made to an allergy entry, the Allergy History icon and the Allergy Audit Report.  
 
For a quick view of the allergy history, click the "H" hyperlink found directly to the right of the allergy name.
 
For a printable view, you can run the Allergy Audit Report.
 
1. Click the Reports dropdown found on the right of the page.
2. Select the Allergy Audit Report
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-1y8Pk-Edrjq-mKgFJ)for a short tutorial on the Allergy Audit Quick View and the Allergy Audit Report.
 
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Question 18

How do I run a report of all residents allergies?

Accepted Answer

The best report to use for a list of all resident's allergies is the Allergy Report.
 
1. Click Reports found on the top left of PointClickCare
2. Type Allergy in the search box
3. Click on the Allergy Report
4. Click Run Report
5. Update the filters for the desired data
6. Click Run Report
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-gsHo8-k5sES-Z1Zvq)for a short tutorial on running the Allergy Report.

Question 19

How can I tell if anything has been altered on an allergy?

Accepted Answer

There are two ways to view changes made to an allergy entry, the Allergy History icon and the Allergy Audit Report.  Both options will show you who made each change and the date and time each change was made.
 
For a quick view of the allergy history, click the "H" hyperlink found directly to the right of the allergy name.
 
For a printable view, you can run the Allergy Audit Report.
 
1. Click the Reports dropdown found on the right of the page.
2. Select the Allergy Audit Report
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-1y8Pk-Edrjq-mKgFJ)for a short tutorial on the Allergy Audit Quick View and the Allergy Audit Report.
 
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Question 20

How do I tell if an allergen is considered a substance or environmental allergy?

Accepted Answer

The easist way to find which category an allergen resides in is to enter the new allergy and try both options. If you have tried both options and you cannot find your allergen, you can search for it in the Allergy/Reaction Libray.
 
1. Click on Reports found on the upper right hand of PCC
2. Start typing Allergy
3. Select Allergy/Reaction Library
4. Click Run Report
 **Change filters as necessary to achieve desired results
5. Click Run Report
**You can use the search feature on your computer (CTRL F) to find your specific allergen.
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-SRuqV-hj41j-fLgL8)for a short tutorial on using the Allergy/Reaction Library.

Question 21

Is there a way to see which residents are missing allergy information?

Accepted Answer

To see which residents are missing allergy information, you can run the Missing Entries Report.
 
1. Click on Reports found on the upper right hand of PCC
2. Start typing Missing
3. Select the Missing Entries Report
4. Click Run Report
 **Change filters as necessary to achieve desired results
5. Click Run Report
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-vofHK-jrXF7-m017y)for a short tutorial on the Missing Entries Report
 
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Question 22

How do I tell if an allergen is considered a substance or environmental allergy?

Accepted Answer

The easist way to find which category an allergen resides in is to enter the new allergy and try both options. If you have tried both options and you cannot find your allergen, you can search for it in the Allergy/Reaction Libray.
 
1. Click on Reports found on the upper right hand of PCC
2. Start typing Allergy
3. Select Allergy/Reaction Library
4. Click Run Report
 **Change filters as necessary to achieve desired results
5. Click Run Report
**You can use the search feature on your computer (CTRL F) to find your specific allergen.
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-SRuqV-hj41j-fLgL8)for a short tutorial on using the Allergy/Reaction Library.

Question 23

Is there a way to see which residents are missing allergy information?

Accepted Answer

To see which residents are missing allergy information, you can run the Missing Entries Report.
 
1. Click on Reports found on the upper right hand of PCC
2. Start typing Missing
3. Select the Missing Entries Report
4. Click Run Report
 **Change filters as necessary to achieve desired results
5. Click Run Report
 
Click HERE (https://betcoltcc.ispringlearn.com/organization/1/view/17374-vofHK-jrXF7-m017y)for a short tutorial on the Missing Entries Report
 
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Frequently asked questions

How do I add an allergy to a resident chart?

How do I add a new question?

Can I insert pictures in my FAQ?

What if my resident doesn't have any allergies (No Known Allergies - NKA)?

Can I insert a video in my FAQ?

How do I see if any allergies have been resolved or struck out for a specific resident?

I can't figure out which category my allergy is, how do I tell if an allergen is considered a substance or environmental allergy?"

I can't figure out which category my allergy is, how do I tell if an allergen is considered a substance or environmental allergy?"

How do I edit or remove the "FAQ title"?"

I can't find my drug in the predictive text, my drug is a combo drug (ex: Norco, Percocet, etc.)?"

Which allergen category would I find Latex under?

How do I enter a non-drug allergy if I can't find what I am looking for in the predictive text?

If I learn more about a resident's allergy/allergic reaction after I have saved the entry, how do I add the new information?"

What should I do if I enter an allergy in error?

How do I run a report of all residents allergies?

My resident was previously in our sister facility or a different part of our CCRC, is there a way to just pull the allergy information from that facility?"

How can I tell if anything has been altered on an allergy?

How do I run a report of all residents allergies?

How can I tell if anything has been altered on an allergy?

How do I tell if an allergen is considered a substance or environmental allergy?

Is there a way to see which residents are missing allergy information?

How do I tell if an allergen is considered a substance or environmental allergy?

Is there a way to see which residents are missing allergy information?